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Global Print Software Support
Global Intake: ats.solutions@hp.com | 24x7 Coverage
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New Support Ticket
Rev. 2025
Contact Information
Full Name *
Corporate Email *
Phone (+Country Code) *
Country / Location *
Select Country...
Company Name *
Incident Details
Affected Software *
Select from list...
HP Access Control
HP Advance
HP Capture & Route
HP Digital & Sending Software
HP Intelligence Workflows
HP Security Manager
HP Secure Print & Insight
HP Printer On Enterprise
HP Scan / AI Enhancement
HP Web Jetadmin
HP Workpath Apps
ePRINTit
Tungsten (Kofax)
Celiveo / Jetmobile
Everyone Print
SafeQ 6 (On-Prem)
LRS MFP Secure
LRS VPSX
NDD
MyQ
Papercut
Pharos
Smartcard Readers
Vasion Print
GeniusBytes
Installed Version (Optional)
Priority Level *
Select priority...
P1: Critical (1 Hr Response)
P2: High (4 Hr Response)
P3: Standard (8 Hr Response)
CRITICAL:
System Down. Operations halted.
HIGH:
Partial outage. Degraded operations.
STANDARD:
General questions or minor errors.
Detailed Description *
Evidence & Logs
Drag & Drop files here
or click to browse (.log, .txt, .pdf, .jpg)
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© 2025 Global Print Software Solutions Portal
Ing. Jorge Trigueros (ATS Solutions)